{"id":1475,"date":"2024-10-02T09:46:31","date_gmt":"2024-10-02T13:46:31","guid":{"rendered":"https:\/\/glantel.net\/?page_id=1475"},"modified":"2025-10-09T14:29:20","modified_gmt":"2025-10-09T18:29:20","slug":"internet-troubleshooting-questions","status":"publish","type":"page","link":"https:\/\/glantel.net\/?page_id=1475","title":{"rendered":"Internet Troubleshooting\/Questions"},"content":{"rendered":"\n\n\n<p class=\"gde-text\"><a href=\"https:\/\/glantel.net\/wp-content\/uploads\/2025\/10\/Broadband-information-100925.docx\" class=\"gde-link\">Download (DOCX, 17KB)<\/a><\/p>\n<iframe src=\"\/\/docs.google.com\/viewer?url=https%3A%2F%2Fglantel.net%2Fwp-content%2Fuploads%2F2025%2F10%2FBroadband-information-100925.docx&hl=en_US&embedded=true\" class=\"gde-frame\" style=\"width:100%; height:500px; border: none;\" scrolling=\"no\"><\/iframe>\n<p>\u00a0<\/p>\n<p align=\"CENTER\"><strong><span style=\"font-size: x-large;\">Kalida Glandorf Fiber<\/span><\/strong><\/p>\n<p align=\"CENTER\"><strong>A Kalida Telephone Company<\/strong><\/p>\n<p align=\"CENTER\"><strong><span style=\"font-size: x-large;\">Broadband Information<\/span><\/strong><\/p>\n<p><span style=\"font-size: large;\"><b>Internet service levels &amp; speeds<\/b><\/span><\/p>\n<p><span style=\"font-size: medium;\">Your <\/span><span style=\"font-size: medium;\"><b>Service Capability Speed<\/b><\/span><span style=\"font-size: medium;\"> (Internet Speed) is the rate we deliver internet traffic to and from your home. Many factors affect the internet service you purchase from Kalida Glandorf FI-Optics and influence the actual internet speed you experience at any given time.<\/span><\/p>\n<p><span style=\"font-size: medium;\">Data and content you send or receive travels many paths before reaching its final destination and being returned back to you:<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Through the wiring in your home.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Between your connected computers and devices and your router or gateway.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Through the Network Device located outside your home to our network.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ From our network to the internet, which has millions of private networks.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Through various Internet Service Providers (ISP) networks used by websites to send you content.<\/span><\/p>\n<p><span style=\"font-size: large;\"><b>Internet speed<\/b><\/span><\/p>\n<p><span style=\"font-size: medium;\">Each internet service option has a different capability speed range. The term <\/span><span style=\"font-size: medium;\"><b>speed<\/b><\/span><span style=\"font-size: medium;\"> is used to describe the rate a particular broadband internet access service can transmit data. This capacity is measured by the number of kilobits (Kbps), megabits (Mbps), or gigabits (Gbps) that can be transmitted in one second.<\/span><\/p>\n<p><span style=\"font-size: medium;\">Some applications do not require higher speeds to function optimally. Examples of these applications include sending short emails without attachments or basic Web browsing. Other activities perform better with higher-speed services. This includes transferring large data files or streaming high-definition video.<\/span><\/p>\n<p><span style=\"font-size: medium;\">Lower speeds may not be suitable for some applications, particularly those involving real-time or near-time, high-bandwidth uses such as streaming video or video conferencing.<\/span><\/p>\n<p><span style=\"font-size: large;\"><b>Home network<\/b><\/span><\/p>\n<p><span style=\"font-size: medium;\">Many factors inside your home affect the rate you send or receive internet data. These include:<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Age of wiring inside your home.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Distance between the gateway and your device.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Objects that block the gateway and your device. Objects such as metals and mirrors.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Age and type of gateway or router.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Number of devices connected to the gateway.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Type of connection used.<\/span><\/p>\n<p><span style=\"font-size: large;\"><b>Connection types<\/b><\/span><\/p>\n<p><span style=\"font-size: medium;\">You can access your internet through a wired Ethernet connection or a Wi-Fi connection.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ <\/span><span style=\"font-size: medium;\"><b>Wired connections<\/b><\/span><span style=\"font-size: medium;\"> use Cat5e or Cat6 cables plugged into the Ethernet port on your wall or gateway. These connections provide the best performance, consistently.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ <\/span><span style=\"font-size: medium;\"><b>Wi-Fi connections<\/b><\/span><span style=\"font-size: medium;\"> give you flexibility to move throughout your home, but it is not as fast as a wired connection. You get the best Wi-Fi signal closest to your gateway, with fewer devices running.<\/span><\/p>\n<p><span style=\"font-size: medium;\"><b>Type and number of devices<\/b><\/span><\/p>\n<p><span style=\"font-size: medium;\">Internet devices come in all shapes and sizes. Each device has a maximum internet speed it can reach. But that speed might not be as fast as your possible internet level. For example, if your laptop only supports 100Mbps and you have a 1 Gbps internet service, your laptop will not be able to reach the maximum speed.<\/span><\/p>\n<p><span style=\"font-size: medium;\">When devices connect to your network, they each use a portion of your allotted speed. Multiple devices sharing your internet connection can affect the speed each device experiences.<\/span><\/p>\n<p><span style=\"font-size: large;\"><b>Other networks and websites you visit<\/b><\/span><\/p>\n<p><span style=\"font-size: medium;\">Even though you purchase a specific speed, the websites you interact with may not provide their services at the same speeds. Things to consider as you surf websites:<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Websites may not have the same network speeds as you.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Website server capacity can impact your Internet speeds.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Website owners may use other ISPs to deliver content back to you. These network serving arrangements can also impact your Internet speed.<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Visiting sites during their peak hours may also result in slower speeds.<\/span><\/p>\n<p><span style=\"font-size: large;\"><b>Additional impacts on internet speed performance and Speed Test results<\/b><\/span><\/p>\n<p><span style=\"font-size: medium;\">As noted, may factors can affect service speeds and speed test results. These include:<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Customer equipment<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Connection type<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Network issues<\/span><\/p>\n<p><span style=\"font-size: medium;\">~ Internet usage<\/span><\/p>\n<p><span style=\"font-size: medium;\">In addition, protocol overheads, such as IP overhead in IP technology, diminish internet speed and speed test results. <\/span><span style=\"font-size: medium;\"><b>Overhead<\/b><\/span><span style=\"font-size: medium;\">(s) means various control and signaling data (e.g., transmission control protocol (TCP)) required to achieve the reliable transmission of Internet access data.<\/span><\/p>\n<p><span style=\"font-size: medium;\"><b>Speed Test<\/b><\/span><\/p>\n<p><span style=\"font-size: medium;\">A speed test will help measure your throughput speeds and gauge the maximum performance of your internet service at the time of measurement. Testing speed over a wired connection ensures you have the most accurate reading of your internet service. Wi-Fi delivers good, but slower speeds due to the wireless technology. We recommend using <a href=\"http:\/\/www.getmyspeed.com\">www.getmyspeed.com<\/a>. You can do this with wired and Wi-Fi connection. You may find your router is slowing the speed down. If you find that your speeds are not performing as you like, please callus at 419-538-6987. After hours technical support can be reached at 1-800-743-5707.<\/span><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 Kalida Glandorf Fiber A Kalida Telephone Company Broadband Information Internet service levels &amp; speeds Your Service Capability Speed (Internet Speed) is the rate we deliver internet traffic to and from your home. Many factors affect the internet service you &hellip; <a href=\"https:\/\/glantel.net\/?page_id=1475\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":22,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1475","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/glantel.net\/index.php?rest_route=\/wp\/v2\/pages\/1475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glantel.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glantel.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glantel.net\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/glantel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1475"}],"version-history":[{"count":6,"href":"https:\/\/glantel.net\/index.php?rest_route=\/wp\/v2\/pages\/1475\/revisions"}],"predecessor-version":[{"id":1658,"href":"https:\/\/glantel.net\/index.php?rest_route=\/wp\/v2\/pages\/1475\/revisions\/1658"}],"up":[{"embeddable":true,"href":"https:\/\/glantel.net\/index.php?rest_route=\/wp\/v2\/pages\/22"}],"wp:attachment":[{"href":"https:\/\/glantel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}